• Zooluminate is an evening, ticketed event – access to this event is NOT included within your general admission/annual pass tickets and requires a separate admission ticket to attend. If you are an annual pass holder or purchase a general admission ticket as well as a Zooluminate ticket, you will be given a wristband and can stay on site after the Zoo closure at 16:00.
• Free hot drink is limited to hot chocolate, tea and coffee – this does not include anything from our barista menu.
• Free carer and under 3 tickets are exempt from the hot drink and mince pie offer.
• This event is exempt from offers and discount codes.
• Tickets are NON-REFUNDABLE but can be transferred to another night in extreme weather conditions where the Zoo may need to close.
• Last entry to Zooluminate is at 18:30 and guests will need to leave the Zoo by 19:30.
• The Zoo will be closed on the 24th – 26th December.
• Each ticket receives an accompanying voucher for a hot drink and mince pie – these cannot be exchanged for monetary value or other items within our Jaguar Restaurant. GF options are available upon request.
• Santa’s Grotto is a separate, ticketed event – access to this event is NOT included within your general admission/annual pass tickets and requires a separate admission ticket to attend. Spaces are limited so we strongly suggest booking in advance. Excludes 24th – 28th December.
• Although areas of the Zoo are illuminated, there will still be dark spots around our site, we suggest wearing sturdy footwear and bringing a torch/using your phone light. Torches are available for purchase in our Jaguar Restaurant.
• Please note our site is uneven in some places and may not be suitable for wheelchair users.
• Due to animal welfare, at no point can torches or phone lights be shone into our animal’s enclosures.
• There will be areas around site that are not accessible during Zooluminate, these will be clearly marked for ease of navigation.

Zooluminate runs from the 12th December to 28th December 2025

Zooluminate admission is between 5:00pm-6:30pm, with the event closing at 7:30pm.

The Jaguar Restaurant is open daily throughout the event until 7:00pm, offering a whole host of delicious food, drink and snack options to refuel your zoo adventure, including some festive specials.