Lovetovisit.com – Terms and Conditions of Use

Version: 3 June 2026
Operated by: The Social Commerce Platform Limited

1. Introduction

This website and platform (the “Platform”) is operated by The Social Commerce Platform Limited (“Lovetovisit”, “SCPL”, “we”, “us” or “our”).

Lovetovisit operates an online platform that enables users to purchase tickets (“Tickets”) for events, attractions and experiences (each an “Experience”).

Lovetovisit operates a platform through which Tickets are sold under different Sales Models.

Depending on the Experience, Lovetovisit may act as:

• Principal Reseller (selling directly to you)
• Undisclosed Agent (selling in its own name)
• Disclosed Agent (acting on behalf of the Supplier)

The applicable model will be reflected in the information presented to you at checkout and in your Ticket confirmation.

In all cases, Lovetovisit does not provide the Experience itself. The Experience is provided by a third‑party supplier appointed by or contracting with Lovetovisit (the “Supplier”).

By creating an account or purchasing a Ticket through the Platform, you agree to be bound by these terms.

2. About Us

The Social Commerce Platform Limited is registered in England and Wales (company number 13386956).
Registered office: Churchill House, Churchill Way, Cardiff, CF10 8HH.
VAT number: 387 0710 83.

Contact:
📧Business Enquiries: [email protected]

📧Customer Support: [email protected]
📞 020 8050 5682

3. Your Contract and Our Role

3.1 Principal Reseller
Where Lovetovisit acts as principal:

• your contract is with Lovetovisit
• Lovetovisit sells the Ticket in its own name
• the Supplier fulfils the Experience

3.2 Undisclosed Agent
Where Lovetovisit acts in its own name but does not identify the Supplier:

• your contract is with Lovetovisit
• Lovetovisit controls the sale and booking
• the Supplier fulfils the Experience

3.3 Disclosed Agent
Where the Supplier is identified at checkout:

• your contract is directly with the Supplier
• Lovetovisit acts solely as intermediary

3.4 Model Determination
The applicable model is determined by how the Experience is presented at checkout, your Ticket, and confirmation email.

4. Information, Pricing and Orders

Information on the Platform is provided for general informational purposes. While we aim to keep content accurate and up to date, we do not guarantee completeness or accuracy, as information is supplied by third‑party Suppliers.

The total order price (“Order Amount”), including VAT (if applicable), fees, discounts and taxes, is shown at checkout.

By placing an order, you submit an offer to purchase a Ticket. A contract is formed once payment is successfully authorised and confirmed.

5. Payment

Payment handling depends on the Sales Model:

• Principal / Undisclosed Agent: payment is taken by Lovetovisit as merchant of record
• Disclosed Agent: payment is collected on behalf of the Supplier

If payment authorisation fails, your order will not complete and you will be notified.

6. Ticket Delivery and Use

Tickets may be issued:

• in the name of Lovetovisit (Principal / Undisclosed Agent); or
• in the name of the Supplier (Disclosed Agent)

Delivery may be electronic or physical, depending on the Ticket.

Tickets are valid until the expiry date stated on the Ticket and must be redeemed in accordance with the instructions provided.

Lost or stolen Tickets cannot be replaced.

7. The Experience

The Experience itself is supplied by the Supplier, who is legally responsible for:

• providing the Experience;
• safety, quality and performance;
• compliance with applicable laws.

Where Lovetovisit acts as Principal or Undisclosed Agent, Lovetovisit is responsible for the sale of the Ticket but does not physically deliver the Experience.

Lovetovisit does not guarantee or warrant the Experience and is not responsible for its delivery.

Images shown on the Platform are for illustrative purposes only.

8. Customer Support and Complaints

Lovetovisit provides first‑line customer support as agent for Suppliers, including assistance with bookings and Ticket queries prior to redemption.

If your query relates to the performance, quality, safety or delivery of the Experience, responsibility rests with the Supplier. Lovetovisit may facilitate communication but does not provide the Experience itself.

Where Lovetovisit acts as Principal or Undisclosed Agent, it may manage booking queries and pre-redemption customer requests directly.

We aim to respond to customer enquiries within 72 hours.

9. Cancellations and Refunds

There is no statutory right of withdrawal for Tickets relating to Experiences performed on a specific date or period.

Cancellations and amendments are governed by the Supplier’s policies. Refunds depend on the Sales Model:

• Principal / Undisclosed Agent: Lovetovisit may process refunds in accordance with applicable policies
• Disclosed Agent: refunds are determined by the Supplier and administered by Lovetovisit as agent

Where a cancellation is approved, an administration fee may apply, as disclosed at checkout.

10. Platform Disclaimer and Liability

Lovetovisit’s responsibility depends on the Sales Model:

• Principal / Undisclosed Agent: responsibility for the sale of the Ticket
• Disclosed Agent: responsibility limited to intermediary services

We do not warrant uninterrupted availability of the Platform or the accuracy of third‑party content.

Our liability is limited to foreseeable loss arising from breaches of these terms and will not exceed the price paid for the Ticket, except where exclusion is prohibited by law.

11. User‑Generated Content

By submitting reviews or other content, you grant us a non‑exclusive, royalty‑free licence to use that content. Content must be lawful, accurate and respectful. We reserve the right to remove content at our discretion.

11. VAT and Pricing

Prices may include VAT where applicable.

Depending on the Sales Model:

• VAT may be applied to the full Ticket price; or
• VAT may apply only to Lovetovisit’s fees

The price presented at checkout is the total payable amount.

12. Data Protection

Your personal data is processed in accordance with UK GDPR and our Privacy Policy. By using the Platform, you consent to such processing.

13. Events Outside Our Control

We are not liable for delays or failures caused by events beyond our reasonable control, including Supplier insolvency, technical failures, or force majeure events.

14. General

These terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.

If any provision is unenforceable, the remainder shall remain in force.

 

LoveRewards Terms & Conditions (UK)

Effective from: July 2026

Last updated: May 2026

 

These Terms & Conditions ("Terms") explain how LoveRewards works and set out the rules for earning and using Tokens and Rewards.

Please read them carefully. If you do not agree, please do not join or use LoveRewards.

1. About us

1.1 The Social Commerce Platform Limited is a company registered in England and Wales under company number 13386956, with its registered office at 5th Floor East Churchill House, 17 Churchill Way, Cardiff, Wales, CF10 2HD, and VAT number GB 387 0710 83 ("Lovetovisit", "we", "us", "our").

1.2 We operate the website lovetovisit.com (the "Website") and the Lovetovisit mobile application (the "App"). Together, the Website and App are the "Platform".

1.3 LoveRewards is our loyalty and rewards programme. These Terms apply to your LoveRewards membership and sit alongside the Platform Terms & Conditions and our Privacy Policy.

2. LoveRewards overview

2.1 LoveRewards is designed to reward eligible customers for making purchases through the Platform and to encourage repeat visits and engagement.

2.2 Participation is optional and free of charge.

2.3 Tokens and Rewards:

·         have no cash value and cannot be redeemed for cash;

·         are personal to you and cannot be sold, transferred, exchanged or assigned (unless we agree otherwise in writing); and

·         may only be redeemed as discounts on eligible purchases through the Platform, subject to these Terms.

2.4 LoveRewards does not create any partnership, agency or employment relationship between you and us.

3. Definitions

In these Terms, capitalised words have the meanings given below:

·         "Admission Date" means the date of the booked visit/entry for a purchase.

·         "Eligible Customer" means a UK resident who meets the age requirements in clause 4.

·         "Inactivity" has the meaning given in clause 11.2.

·         "LoveRewards Account" means your LoveRewards loyalty account linked to a single email address.

·         "Qualifying Purchase" means an order placed through the Platform for an eligible attraction, event or experience which is paid for in full (excluding gift card purchases, booking fees, insurance products, promotional free bookings and any categories we identify as excluded purchases), is not cancelled or refunded, and for which the Admission Date has passed.

·         "Reward" means a voucher, discount, competition entry, birthday reward, seasonal voucher, or Pay-with-Points gift card issued under these Terms.

·         "Bonus Points" means promotional points awarded for participation activities such as joining LoveRewards or entering competitions. Bonus Points do not count towards Token milestones and have no impact on Redemption Points unless expressly stated.

·         "Redemption Points" means the points balance used to calculate Pay-with-Points under clause 8.7.

·         "Token" means the unit earned for a Qualifying Purchase under clause 7.

4. Eligibility (including under-18s)

4.1 LoveRewards is open to Eligible Customers who are:

·         UK residents only;

·         aged 14 years or over.

4.2 If you are under 18, you confirm that you have permission from a parent or legal guardian to join LoveRewards and to redeem Rewards.

4.3 We do not knowingly allow anyone under 14 to join LoveRewards. If we discover an account was created by someone under 14, we may close it and remove any Tokens and Rewards earned through that account.

5. Joining LoveRewards

5.1 You can enrol at https://www.lovetovisit.com/rewards.

5.2 By enrolling, you agree to: (a) these Terms; (b) the Platform Terms & Conditions; and (c) our Privacy Policy.

5.3 To enrol, you must provide your first and last name and your email address. You must keep your details accurate and up to date.

5.4 You may optionally provide your date of birth to receive birthday offers. If you do not provide your date of birth, you will not receive a Birthday Reward.

6. Account rules and security

6.1 You may hold one (1) LoveRewards Account per person. Multiple accounts per individual are not permitted.

6.2 Your LoveRewards Account is personal to you. You must not share, sell, transfer or assign your account, Tokens or Rewards to anyone else.

6.3 You are responsible for maintaining the confidentiality and security of your login credentials and the email address linked to your LoveRewards Account.

7. Earning Tokens

7.1 You earn one (1) Token per completed Qualifying Purchase, regardless of the number of tickets, attractions, admission dates or participants included within that purchase.

7.2 Tokens are earned only once the Admission Date has passed and should appear in your LoveRewards Account within 24 hours after the Admission Date.

7.2.1 For open-dated, flexible-date, annual pass, multi-day or rescheduled bookings, Lovetovisit will determine when a Token is earned based on the activation, first use or revised admission date recorded in our systems.

7.3 Refunded or cancelled purchases do not earn Tokens. If a purchase is refunded or cancelled after Tokens have been issued, we will remove the Tokens for that purchase.

7.4 If you check out using an email address that is not linked to your LoveRewards Account, you may not receive Tokens for that purchase. If you have multiple Lovetovisit accounts, Tokens and Rewards cannot be merged between them.

7.5 There is currently no upper limit on Tokens you can accrue. If we introduce a cap in future, we will do so in line with clause 12 and will not apply it unfairly to Tokens you have already earned.

7.6 Purchases made before a customer joins LoveRewards, or before the programme launch date, do not earn Tokens unless expressly stated by Lovetovisit as part of a launch promotion.

8. Rewards and milestone benefits

8.1 Rewards are issued automatically when you reach specified milestones. Rewards may be subject to availability and eligibility checks designed to prevent fraud or misuse.

8.2 Rewards may be made available in your LoveRewards Account, and/or sent by email to the address linked to your LoveRewards Account.

8.3 Sign-up Reward (where offered):

·         10 bonus points are awarded on enrolment and may unlock competitions and giveaways;

·         no Tokens are awarded at sign-up.

8.4 First Token milestone:

·         £5 voucher with a 90-day expiry (sent by email).

·         Birthday Reward (if you have provided your date of birth): up to £20 off your next order, sent 30 days before your birthday, valid for 90 days.

·         Birthday Rewards are issued once per calendar year.

·         Customers must have completed at least one Qualifying Purchase before the Birthday Reward issue date.

·         If a date of birth is added fewer than 30 days before the customer's birthday, the Birthday Reward may not be issued until the following year.

·         We may request reasonable evidence of date of birth where fraud prevention checks are required.

8.5 Third Token milestone:

·         £10 voucher with a 90-day expiry, minimum spend £30.

8.6 Eighth Token milestone:

·         Four £10 vouchers issued seasonally (January/April/July/October), each with a 90-day expiry from issue.

·         Customers become eligible for future seasonal voucher distributions once they reach the Eighth Token milestone. Vouchers distributed before eligibility is achieved will not normally be issued retrospectively unless Lovetovisit expressly states otherwise.

8.7 Twelfth Token milestone (and every 12th Token thereafter): Pay-with-Points gift card:

·         Issued and sent by email.

·         Value calculated as: Redemption Points balance ÷ 100.

·         Applied automatically at checkout where available and expires 365 days after issue.

·         After use, your Redemption Points balance resets to zero; your Token balance continues to accrue.

·         Redemption Points are earned on eligible spend through the Platform at the earning rate displayed in the LoveRewards portal. Redemption Points may be reduced to reflect refunds, cancellations, chargebacks or promotional discounts. The current earning rate is not guaranteed and may be changed in accordance with clause 14.

8.8 Reward rules (important):

·         Rewards can only be redeemed as discounts on future eligible purchases through the Platform.

·         Rewards have no cash value and cannot be refunded, transferred, exchanged or partially redeemed.

·         Rewards may be subject to minimum spend requirements, exclusions and other restrictions which will be shown at the point of redemption.

·         For partial refunds, we may make a proportionate adjustment to Redemption Points, Rewards and related benefits where appropriate.

·         Where a Reward exceeds the value of the eligible booking, the unused balance is forfeited and cannot be carried forward, credited or refunded.

·         Unless required by law, Rewards are not reinstated if they expire or are used and the underlying transaction is later refunded.

·         Unless expressly stated otherwise, only one LoveRewards Reward may be redeemed per booking. LoveRewards Rewards may or may not be combined with promotional codes, gift cards or other offers depending on the redemption rules presented at checkout.

·         Bonus Points are separate from Tokens and Redemption Points and do not contribute towards milestone Rewards unless specifically stated.

·         Where a booking is cancelled by Lovetovisit, the attraction operator or for reasons outside the customer's control, we may reinstate Rewards or provide an alternative benefit at our discretion.

9. Redeeming Rewards

9.1 You can redeem Rewards only by applying them to eligible purchases through the Platform, subject to these Terms and any conditions shown at redemption.

9.2 To redeem Rewards you may need to be logged in to the LoveRewards Account linked to the email address used at checkout.

9.3 A minimum of one (1) Token may be required before certain Rewards can be redeemed, as indicated in your LoveRewards Account.

10. Checking your balance

10.1 If your LoveRewards Account has been registered, you can check your Token balance and available Rewards at www.lovetovisit.com/rewards or on the App.

10.2 If you check your balance online, you are responsible for any connection charges. We are not liable for communication failures caused by your device, connectivity or third-party networks.

11. Expiry and inactivity

11.1 Tokens and Rewards expire after eighteen (18) months of Inactivity, unless a specific Reward states a different expiry period.

11.2 "Inactivity" means no Qualifying Purchase and no other reward-earning activity we specify in the LoveRewards portal during the relevant period.

11.3 The inactivity period resets when a Qualifying Purchase becomes eligible for a Token or when another reward-earning activity expressly identified in the LoveRewards portal is successfully completed.

11.4 Inactive accounts may remain open, but expired Tokens and Rewards are forfeited.

12. Refunds, errors and fair adjustments

12.1 If a booking is refunded or cancelled:

·         any Tokens earned from that booking will be removed; and

·         any Rewards issued solely because of those Tokens may be removed or become invalid.

12.2 We may correct Token or Reward balances where there has been a technical error, processing mistake, suspected misuse or fraud, or a clear breach of these Terms.

12.3 Where a correction materially reduces your balance or removes a Reward, we will (unless doing so would be unlawful or would compromise an investigation):

·         tell you what we changed and why; and

·         give you a reasonable opportunity to query it with Customer Support.

12.4 We may, at our discretion, assist customers in correcting genuine administrative errors, including mistyped email addresses or inadvertent duplicate accounts. We are not obliged to merge accounts or transfer Tokens or Rewards where ownership cannot be verified.

13. Existing accounts and legacy schemes

13.1 Existing Lovetovisit account holders may have a LoveRewards account created automatically to enable participation in the programme. No Tokens, Rewards or programme benefits will be awarded unless and until the customer accepts these Terms and actively participates in LoveRewards. Creating an account does not itself constitute acceptance of these Terms.

13.2 Any rewards, points, credits or balances accrued under previous or legacy schemes will not automatically carry over into LoveRewards and may expire and be removed on or before launch.

13.3 We may, at our sole discretion, reimburse or replace certain legacy rewards prior to launch. Any such reimbursement may be offered in an alternative form, is not guaranteed, and does not form part of LoveRewards.

13.4 We will communicate the transition approach in advance through the Platform and/or email so you can understand what will happen and when. Nothing in this clause limits your statutory rights.

14. Changes to LoveRewards (fairness and notice)

14.1 We may change LoveRewards (including how Tokens are earned, Reward types/values, eligibility rules and expiry periods) where we have a valid reason, for example: to comply with law or regulatory guidance; to prevent fraud or misuse; to improve security or the Platform; to reflect changes in what is available; or for genuine commercial or operational reasons.

14.2 If a change is minor, or benefits you, we may implement it immediately and notify you via email and/or the LoveRewards portal.

14.3 If a change is material and adverse (for example, it significantly reduces earning rates, significantly reduces Reward value, or shortens expiry periods for future earning), we will give you at least thirty (30) days’ notice via email and/or the LoveRewards portal.

14.4 We will not apply a material adverse change in a way that unfairly removes or substantially reduces Tokens or Rewards you have already earned, without giving you a reasonable opportunity to redeem them (unless the change is required urgently by law, security or fraud prevention).

14.5 If you do not agree to a material adverse change, you may stop using LoveRewards at any time. You can redeem any valid existing Rewards during the notice period (subject to expiry and these Terms).

14.6 Where a material adverse change affects existing Rewards, we will provide not less than 30 days' notice and a reasonable redemption opportunity before affected Rewards expire.

15. Suspension, closure and programme withdrawal

15.1 You can stop participating at any time by ceasing to use LoveRewards or by asking Customer Support to close your LoveRewards Account.

15.2 We may suspend or close your LoveRewards Account immediately if we reasonably believe you have committed fraud or misuse, seriously breached these Terms, or used LoveRewards in a way that could harm the Platform, other customers, or our legitimate interests.

15.3 Where we suspend or close your account for cause, we may remove Tokens and Rewards we reasonably believe were earned or used improperly. We may also take further action under clause 16.

15.4 We may withdraw or end LoveRewards. Where practicable, we will give you reasonable notice (normally at least ninety (90) days) and provide a reasonable period during which you can redeem valid existing Rewards, unless we must end LoveRewards urgently for legal, security or fraud-prevention reasons.

16. Fraud and misuse

16.1 Misuse includes deliberate or deceptive manipulation of LoveRewards to gain unearned Tokens or Rewards.

16.2 We may investigate suspicious activity and take steps including suspending accounts, forfeiting Tokens/Rewards, and restricting future access to Lovetovisit services.

16.3 If you breach these Terms, we may (where lawful and proportionate): issue a warning; temporarily or permanently withdraw your right to use LoveRewards; seek recovery of losses and reasonable costs caused by the breach; take further legal action; and/or disclose information to law enforcement where reasonably necessary.

17. Data protection and marketing

17.1 By joining LoveRewards, we process personal data to: create and manage your LoveRewards Account; track Tokens and Rewards; provide programme communications and customer service; and personalise Rewards/offers where applicable.

17.2 We handle personal data in accordance with our Privacy Policy (available on the Platform).

17.3 Essential programme communications, including Reward issuance notices, balance updates, expiry reminders, security notifications and material programme changes, are service communications and may still be sent even where marketing preferences have been withdrawn.

18. Customer support and complaints

18.1 You can view balances and Rewards at lovetovisit.com/rewards. You can contact Customer Support at [email protected]. Help content is available at lovetovisitcom.zendesk.com/hc/en-gb.

18.2 If you have a complaint about LoveRewards, please contact Customer Support first and we will aim to resolve it promptly and fairly.

19. Liability

19.1 LoveRewards is provided for domestic and private use. You agree not to use LoveRewards for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law.

19.3 Subject to clause 19.2, we are not liable for losses arising from your misuse of LoveRewards, Rewards expiring in accordance with these Terms, or matters outside our reasonable control (for example, network failures).

19.4 Nothing in these Terms affects your statutory rights.

20. Governing law and jurisdiction

20.1 These Terms are governed by the laws of England and Wales.

20.2 If you are a consumer, you may bring a claim in the courts of the part of the United Kingdom in which you live, or in the courts of England and Wales, as applicable.

21. Miscellaneous

21.1 Each clause of these Terms operates separately. If any court or relevant authority decides that any clause is unlawful or unenforceable, the remaining clauses will remain in full force and effect.

21.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean we have waived our rights or that you do not have to comply with those obligations. Any waiver must be in writing.