If you have any questions for us that aren't covered in the FAQs below, or need assistance please complete the form and one of our team will get back to you.
Frequently Asked Questions (FAQs)
My event was cancelled because of the weather. What do I do?
If the attraction or event that you were due to attend is shut because of the weather our team will be happy to rearrange this for you. Please complete the form below, letting us know what date and time you would like to rebook for and we will get back to you as quickly as possible. This may take longer than usual due to the volume of cusotmer requests that we receive at these times.
When do I get my £5 voucher?
The voucher is not sent until after you have attended the event or attraction.
Once attended, you'll receive an email with an exclusive £5 code to use next time to book something else.
Offer only applies on purchases over £30
Booking protection and claiming a refund
We have previously sold refund protection from two partners, Booking Protect (prior to 05-06-2023) and XCover (from 05-06-2023).
Both partners sell similar policies to cover ticketholders who are unable to attend due to illness or injury or for other limited reasons.
To make a Booking Protect refund request, please visit the Booking Protect Refund Portal.
For XCover refund requests, you first need to activate your XCover Account. If this is your first time logging in to your XCover Account, you first need to find the confirmation email from XCover and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email in your emails. Once you have set up your XCover Account, you can view your documents and start a claim.
Got a question about Booking Protect? For tickets purchased prior to 05-06-2023, please reach out to Booking Protect.
Visit the Booking Protect contact page to make enquiries. For instructions on how to submit a refund request and to start your application, visit the Booking Protect refund help page.
Got a question about XCover?
For tickets purchased after 05-06-2023, please reach out to XCover instead.
Visit the XCover Help Centre for answers to many questions. Should you need to, there’s instructions for how to contact the XCover support team.
I've made a booking but haven't received my ticket. How do I get this?
Most of our tickets are sent to you by email as soon as you have made a booking. If you haven't received them please check your junk folder. If they aren't there, you can request them to be sent again in the 'Account' section of the platform.
If they are not appearing in your Account, please contact us using the form below and we'll investigate for you.
We also now try and send you tickets to your mobile device by text message, just check your text messages for one from Lovetovisit.
My ticket doesn't have an entry date or a time on it. When can I visit?
Some of our tickets are completely open-ended - this means that you can go on any date and time that the attraction is open.
The open-ended tickets offer total flexibility so are really useful if you want to buy an experience for someone as a gift.
When you purchase any open-ended tickets on Lovetovisit.com, we will always provide you with further instructions and contact information for the experience provider should you require them to secure a timeslot.
I'm trying to book a ticket for today but it won't let me. How do I do this?
Some of our tickets are not available to book on the day that you want to attend (this is because the visitor list is provided to the attraction or event at the end of the previous day). If the date is not showing as available when you book we're afraid that these tickets need to be booked in advance.
I'd like to change or cancel my booking how do I do this?
We act as an intermediary between you and the attraction or event that you are booking. This means that the cancellation and amendment policies do vary by supplier and we have no control over these. Generally suppliers don't allow cancellations, but some do let you cancel up to 48 hours in advance of your booking. Please complete the form below, and we will check for you and make the cancellation or amendment if we can, but cannot provide any guarantees over refunds.
There are so many ‘things to do’, I’m not sure how to decide - can Love to Visit help?
Of course! If you fill in the form below saying when you are visiting, what type of things interest you, and whether you want activities suitable for children on not, one of our experts will be happy to help you put together an itinerary.
Do you offer concessions or carer tickets?
Some of our attractions and events do offer discounts or carer tickets. Where these are available you will see them listed when you select your tickets.
What proof do I need to provide for a carer ticket or a concession?
- Attendance Allowance or Carer's Allowance letter of award
- Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
- A Blue or Orange badge, or
- In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
- International Proof of Disability (ISA (international symbol of access) or similar must be printed on it)
If you do not have any of these documents please telephone the attraction or event in advance to check that your alternative proof is going to be accepted
Can I purchase a gift card to use in the future?
You certainly can! Lovetovisit Gift Card available here!
I'd like my attraction or event to be listed on your platform. How do I do this?
If you are an attraction or event owner we'd love to have you on Lovetovisit.com. If you visit our partner site at partner.lovetovisit.com you can leave some details and one of our team will help you onboard.