York's Chocolate Story

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Welcome to York’s Chocolate Story

Right in the heart of York, York’s Chocolate Story brings the city’s sweet legacy to life. This fully guided, interactive attraction takes you on a flavour‑filled journey through 4,000 years of chocolate history, from ancient cocoa rituals to the world‑famous treats made right here in York.

Why York Became the Home of Chocolate

York isn’t just good at history — it’s great at chocolate. Discover how iconic chocolate‑making families helped shape the city, creating household names that travelled the world. Along the way, you’ll hear the real human stories behind the factories, the innovation and the impact chocolate had on York’s communities.

A Guided Tour with Plenty to Taste

Every visit is led by a knowledgeable guide who brings the story to life with demonstrations, displays and plenty of chocolate samples. You’ll learn how cocoa is transformed from bean to bar, how to taste chocolate like an expert, and what makes each creation unique.

Get Hands‑On with Chocolate Making

This isn’t just a museum — it’s a do‑something experience. During your tour, you’ll get hands‑on with chocolate making, creating your own chocolate treat to decorate and take home. It’s a highlight for children, grown‑ups and anyone who likes getting creative with cocoa.

Perfect for Families, Friends and Chocolate Lovers

Designed for all ages, York’s Chocolate Story is a brilliant family day out, a fun stop on a city break, or a must‑visit for chocolate lovers. The experience is engaging, accessible and packed with moments that make you smile... and snack.

Location

York's Chocolate Story

King's Square,
York,
YO1 7LD
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How to find us

Located in King’s Square, York City Centre, just a short walk from The Shambles and York Minster. Easily accessible on foot from York railway station.

Facilities
  • Toilets (including accessible toilets)
  • Gift shop
  • Café
  • Wheelchair access to most areas
  • Central city‑centre location
  • Lift
  • Disabled badge holders can park on the yellow lines on Goodramgate or Colliergate for a maximum of 3 hours at any time of day. If you require more than 3 hours of parking the nearest car park is on Bootham Row, you can park here for free with no time limit
More Info
How long does York's Chocolate Story experience last?

Most visits last around 60–90 minutes, including the guided tour and chocolate‑making activity.

Is York’s Chocolate Story suitable for children?

Yes, it’s family‑friendly and suitable for all ages. Children especially love the interactive elements and chocolate making.

Do I need to book in advance?

Booking ahead is recommended, especially during weekends and school holidays, as tours run at set times.

Is the York's Chocolate Story experience guided?

Yes, all standard visits include a guided tour led by a knowledgeable host.

Is the attraction pet‑friendly?

Only assistance and guide dogs are permitted inside the attraction.

Can you provide information on accessibility at York's Chocolate Story?
  • Disabled badge holders can park on the yellow lines on Goodramgate or Colliergate for a maximum of 3 hours at any time of day. If you require more than 3 hours of parking the nearest car park is on Bootham Row, you can park here for free with no time limit
  • Guests in wheelchairs are able to access all areas of York’s Chocolate Story that are used for the Guided Tour. A lift is used to access these floors and there is an accessible toilet available. But please note, due to Health and Safety and Fire Evacuation procedures, they can permit a maximum of 2 wheelchairs per floor. If there are 2 wheelchair users, then at least one has to be ambulant, otherwise they are only permitted 1 wheelchair per floor.
  • Prams and pushchairs - children under 4 are welcome free of charge, however at busy periods, prams and pushchairs may not be permitted on the tour.
  • Reduced mobility - guests should be aware that there are a number of steps within the experience, these are used for descending only but should you or your party not be able to manage stairs please alert your guide and you may use the lift
  • Hearing impaired - a printed script is available for guests with hearing difficulties so please ask a member of the team and they will provide you with this before you start the tour
  • Dogs are not permitted into York’s Chocolate Story, with the exception of all registered guide dogs, hearing dogs and medical assistance dogs

Choose your adventure

York's Chocolate Story Guided Tour Tickets

Book an entertaining and informative guided tour through the history of York’s most famous chocolate-making families and their finest creations

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