Santa's Grotto

• Please park in either of Springfield’s Outlet Village car parks
• Please note there is a small fee for parking
• Please walk to the very back of the Outlet Village and cross over the bridge; Springy’s Diner and Adventure Land are directly in from of you

• They are predominantly an outdoor attraction, so please dress appropriately
• For Health & Safety reasons Skynet requires that you wear covered shoes; trainers are best
• Trousers or leggings are also required on the Skynet

No, but please note:

• Food & Drink from outside cannot be brought into Adventure Land or Springy’s American Diner
• Springy’s American Diner offers something to suit every hungry family, from Grazers & Sides to sensational Salads, Ice Cream Sundaes and of course Burgers & Hot Dogs
• There are limited picnic tables in the Festival Gardens where you can consume your own picnic

• Mobility scooters are welcome, please take extra care as some ground areas are uneven.
• Only registered assistance dogs are welcome
• There are accessible toilets and lift access to reach the first floor of Springy’s Diner
• Please note that Dino Golf  is not suitable for wheelchairs or scooters

No, only assistance dogs are allowed

Certain Activites have strict Health & Safety Regulations with regards to Age, Height and Footwear. Please ensure that you have read the individual activity infomation thoroughly to avoid disappointment, in particular

• Closed in shoes/Trainers are required for - The Sky Net & Paddle Boats.
• Tickets include access to all onsite activities (excluding Adventure Paddle Boats).
• Please note that tickets will be held for approx. 15 minutes from your booked arrival time, after which admission will depend upon capacity at the site upon your arrival.
• Once purchased, tickets are non-refundable or transferable and cannot be cancelled.
• Please be advised that a non-refundable booking fee of 50p applies per transaction (excluding members)
• Certain activities have strict Health & Safety Regulations with regards to Age, Height and Footwear.
• Please ensure that you have read the individual activity information thoroughly.
• Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients/persons in their care. 
• A family ticket is valid for 2 adults and 2 children, or 1 adult & 3 children - Please select the correct ticket type for your family. All family members must be present at the same time to gain entry.
• Organisers/carers are relied upon to consider the suitability of the venue and to provide adequate supervision for their clients/persons in their care. 
• Persons under the age of 16 must be accompanied by a responsible adult, aged 18 or over and children must be supervised at all times around the park.
• Concession tickets are for students (withvalid ID) or seniors aged 60+.
• Disabled guests pay full price, but can bring an essential adult carer for free. Carer tickets cannot be booked online, please show proof of entitlement upon arrival.
• Please note: Attractions may need to close without warning due to inclement weather, maintenance, or for circumstances beyond our control. You are advised to check in advance of your visit.